Mobile Order & Pay
Ordering & Pickup
How do I place an order?
To use Mobile Order & Pay, customers follow five easy steps:
- Click on the "Order" option from the menu on the bottom of the screen
- Select the store for pick up: Approximate wait times will be viewable on the customer’s phone prior to selecting store location. Menu items will also be updated based on availability after the store is selected. Directions will also be available, if needed.
Select the beverage and food items to order: Just as in our stores, beverages are customizable, including
numerous options to modify size, number of espresso shots, dairy selections and more.
- Confirm by clicking "Order": At the time of order, payment is made from the customer’s default registered Starbucks Card.
- Proceed to the selected Starbucks ® store to pick up your beverages and food: Orders are immediately sent to the selected store where baristas will begin preparing the items. When baristas have finished your order, you will receive a push notification provided by Starbucks ® TH app.
How do I pick up my order?
When our store partners have finished your order, you will receive a push notification provided by Starbucks ® TH app. You can also go to the store where you placed your order within the estimated pick-up time and head to where you'd normally pick up your beverages and food.
As usual, tell the barista your name and present your order details to enjoy your drink or food.
How do I choose which store to place my order at?
When you use Mobile Order & Pay for the first time, the app will default to the closest participating Starbucks ® store to your current location. The app will also display the current menu availability and estimated pick-up time for your order from that store. You can change stores by tapping the map or using the "Search" function. Once your order is submitted, you cannot change the pick up store. After you’ve made your first Mobile Order & Pay order, the app will default to the store where you made your most recent Mobile Order & Pay purchase.
Questions about Mobile Order & Pay
What is Mobile Order & Pay?
No time? No line. The Starbucks® TH mobile app for iPhone® or Android™ allows customers to place an order and pay ahead before they reach the store. Mobile Order and Pay means you can walk in and without waiting in line, ask a barista for your freshly made order at the pickup area. The mobile ordering experience is seamlessly integrated into Starbucks® TH mobile app and Starbucks Rewards™ loyalty program.
Where is Mobile Order & Pay available?
Mobile Order & Pay is available to use at 191 stores in Thailand.
How do I get Mobile Order & Pay on my phone?
Gaining access to Mobile Order & Pay is easy, with only a few simple steps needed:
Download the latest Starbucks® TH app for iPhone® and Android™. If you are an existing user of the app, check the App Store or Play Store to ensure the app has been updated to the latest version.
Ensure location services are turned on to allow the app to display the eligible stores.
Register to become a Starbucks Rewards™ member if you aren’t already, or log into your account. Customers first need to register as a Starbucks Rewards™ member to use of Mobile Order & Pay.
Click on the "Order" option from the menu on the below of the screen and you are ready to use Mobile Order & Pay.
Why can’t I update the Starbucks® TH app to the latest version on my iPhone?
If you are an existing user of the Starbucks® TH app (iOS version) and you cannot update the app to the latest version automatically, simply uninstall the existing app and download the latest version from the App Store to discover the new features.
How do I register for a Starbucks Rewards™ account if I’m not already a member?
Registering for Starbucks Rewards™ is easy. You can join in the app by registering a Starbucks Card. You use the registered Starbucks Card when making a purchase at Starbucks stores or placing a Mobile Order & Pay order, the total amount of purchase will be recorded in your Starbucks account for collecting Stars and earn rewards.
I am an existing Starbucks ® TH app user. How do I access the Order feature?
Make sure you have installed the most recent update for the app. Check the App Store or Google Play to see if there is an available update. In some cases, users may need to delete the old version of the app and reinstall the latest version.
What can I purchase on Mobile Order & Pay?
Almost all of your favorite Starbucks beverages and food are available through Mobile Order & Pay. The Order section of the app has a menu which lists all available offerings at the participating store. With a few taps on your phone, you can customize your favorite beverages and choose to have food items served warm, just as you can with in store orders.
Are any in-store items not available on the Mobile Order & Pay menu?
While almost all of your favorite Starbucks beverages and food are available through Mobile Order & Pay, at this stage we are not currently offering alcoholic beverage, Starbucks Reserve™ hand-brewed beverage, merchandise, whole beans for Mobile Order & Pay.
Why do some items display as "Temporarily out of stock" in the app even though they may still be available in the store?
If an item is almost sold out at the store, "Temporarily out of stock" will be displayed in the app to ensure the last few are available for in-store orders.
Is there a maximum number of items that can be ordered through Mobile Order & Pay?
You can order a maximum of 15 items.
How close to store closing time can I place a Mobile Order & Pay order?
You can place a Mobile Order up to 30 minutes before the store closes.
Can I place an order before a store is open?
At this time, Mobile Orders can only be made once the store is open.
How long will my order take through Mobile Order & Pay?
When you place your order, you will be given an estimated pick up time. Times will vary according to the store and time of day. You will also receive a push notification when your order is ready at store.
Why didn’t I receive push notification for my Mobile Order?
Please ensure Notifications are allowed under Settings in the Starbucks® TH app and your mobile device in order to receive push notification when your Mobile Order is ready for pick up at store.
Can I change the wait time of my order after I’ve placed it?
After placing an order through Mobile Order & Pay, it is immediately sent to the selected store and our baristas will begin preparing the order. Once the app displays the approximate wait time, you cannot change the wait time of the order.
What is the average wait-time for a Mobile Order & Pay order?
Wait times vary depending on a variety of factors, such as peak hours.
Can I order the drink to arrive at a time of my choosing?
At this time, there isn’t an option to specify order pick-up time. After placing an order through Mobile Order & Pay, it is immediately sent to the selected store and our baristas will begin preparing the order. The mobile ordering feature will provide you with an approximate wait time, you can go to the selected store within the approximate wait time.
Payment & Rewards
Can I place an order without paying over the app?
In order to process the order, payment must first be completed via a registered Starbucks Card through the mobile app.
How does the payment system work?
Payment is managed through registered Starbucks Cards. The feature is built into Starbucks® TH app and integrated into our Starbucks Rewards™ loyalty program so customers can easily earn Stars for purchases made through Mobile Order and Pay. Cards can also be reloaded in the app as necessary.
Is there an additional charge for using Mobile Order & Pay?
No—You can enjoy the same pricing that you would if you made the order in store.
Will I earn Stars for purchases made through Mobile Order & Pay?
Absolutely. Each order you place with Mobile Order & Pay will collect Stars. You can track your Star Balance and view your account information in the Starbucks ® TH app for iPhone® and Android™ and online at http://www.starbucks.co.th.
I have a Reward on my account – can I apply it to my order with Mobile Order & Pay?
At this time, a Reward on your account cannot apply to your Mobile Order & Pay order.
I have my own tumbler – Can I use it for my Mobile Order & Pay order and enjoy the 10 Baht discount?
All Mobile Order & Pay orders will be served in to-go serve wares and no discount will be offered.
Can I get a refund if I decide to cancel my Mobile Order & Pay order?
Once a Mobile Order has been placed, it cannot be cancelled or modified. If you aren’t satisfied with the quality of your order, let us know and we’ll make it right. Our barista promise is that you’ll love your beverage.
Why does the Starbucks® TH app request my location?
When using Mobile Order & Pay, how does Starbucks use my personal data?
How secure is the information on the app?
Our customers’ security is our utmost priority and we take all security concerns seriously. The company has safeguards in place to constantly monitor for fraudulent activity and we work closely with financial institutions to make sure our customers are protected.
Do I need to be connected to Wi-Fi to use Mobile Order & Pay?
Yes – you need to be connected to the network to use Mobile Order & Pay.