QUESTIONS ABOUT MOBILE ORDER TO TABLE

What is Mobile Order to Table?

The Starbucks® TH app for iPhone® or Android™ allows customers to place orders from the comfort of their seat just by scanning the QR code on the table. Shortly, a barista will bring the order directly to their table. The mobile ordering experience is seamlessly integrated into Starbucks® TH app and Starbucks® Rewards loyalty program.

Where is Mobile Order to Table available?

Mobile Order to Table is available to use at the selected stores in Thailand.

How do I get Mobile Order to Table on my phone?

Gaining access to Mobile Order to Table is easy, with only a few simple steps needed:

Download the latest Starbucks® TH app for iPhone® and Android™. If you are an existing user of the app, check the App Store or Play Store to ensure the app has been updated to the latest version.
Ensure location services are turned on to ‘Always’, in order to allow the app to display the eligible stores.
Turn on “Notification“ to allow the app to display attractive offers so that you don’t missed any of it.
Customers first need to register as a Starbucks® Rewards member or log into your account to use of Mobile Order to Table.
Click on the "Order" option from the menu on the bottom of the screen and you are ready to use Mobile Order to Table.

Why can’t I update the Starbucks® TH app to the latest version on my iPhone?

If you are an existing user of the Starbucks® TH app (iOS version) and you cannot update the app to the latest version automatically, simply uninstall the existing app and download the latest version from the App Store to discover the new features.

How do I register for a Starbucks® Rewards account if I’m not already a member?

Registering for Starbucks® Rewards is easy. You can join in the app by registering a virtual Starbucks Card directly in the app. You can use the registered Starbucks Card when making a purchase at Starbucks stores or placing a Mobile Order to Table order, the total amount of purchase will be recorded in your Starbucks account for collecting Stars and earn rewards.

How do I place an order?

To use Mobile Order to Table, customers follow 7 easy steps:

Click on the "Order" option from the menu on the bottom of the screen and click “Order to Table”.
Allow “Camera Permission“ to allow the app to scan QR code on the table.
The store and table number will show up at the bottom of the screen.
Select the food and beverage items to order: Just as in our stores, beverages are customizable, including numerous options to modify size, number of espresso shots, dairy selections, condiments and more.
Approximate prep time will be viewable on the customer's phone after selecting store location and menu items.
Confirm by clicking "Checkout & Pay". At the time of order, payment is made from the customer’s default registered Starbucks Card.
Orders are immediately sent to the selected store where baristas will begin preparing the items. When baristas have finished your order, the barista will bring it to your table.

How do I pick up my order?

When our store partners have finished your order, the barista will bring it to your table.
As usual, tell the barista your name and present your order details to enjoy your food or drink.

Almost all of your favorite Starbucks beverages and food are available through Mobile Order to Table. The Order section of the app has a menu which lists the available offerings at the participating store. With a few taps on your phone, you can customize your favorite beverages and choose to have food items served warm, just as you can with in store orders.

Are any in-store items not available on the Mobile Order to Table menu?

While almost all of your favorite Starbucks beverages and food are available through Mobile Order to Table, at this stage we are not currently offering alcoholic beverage, Starbucks Reserve™ hand-brewed beverage, merchandise for Mobile Order to Table.

Why do some items display as "Out of stock" in the app even though they may still be available in the store?

If an item is almost sold out at the store, "Out of stock" will be displayed in the app to ensure the last few are available for in-store orders.

Is there a maximum number of items that can be ordered through Mobile Order to Table?

You can order a maximum of 15 items.

How close to store closing time can I place a Mobile Order to Table order?

You can place a Mobile Order up to 60 minutes before the store closes.

Can I place an order before a store is open?

At this time, Mobile Orders can only be made once the store is open.

How long will my order take through Mobile Order to Table?

When you place your order, you will be given an estimated prep time. Times will vary according to the store and time of day.

Why didn’t I receive push notification for my Mobile Order to Table order?

Please ensure Notifications are allowed under Settings in the Starbucks® TH app and your mobile device in order to receive push notification.

What is the average prep-time for a Mobile Order to Table order?

Wait times vary depending on numbers of item in the order. Once the app displays the approximate prep time, you cannot change the prep time of the order.

I am an existing Starbucks® TH app user. How do I access the Order feature?

Make sure you have installed the most recent update for the app. Check the App Store or Google Play to see if there is an available update. In some cases, users may need to delete the old version of the app and reinstall the latest version. The Order feature will show in the Home page, you can easily order your favorite at your fingertips.

Can I order the drink to arrive at a time of my choosing?

At this time, there isn't an option to specify order ready time. After placing an order through Mobile Order to Table, it is immediately sent to the store and our baristas will begin preparing the order. The mobile ordering feature will provide you with an approximate prep time, you will receive the order within the approximate prep time.

Payment & Rewards

Can I place an order without paying over the app?

In order to process the order, payment must first be completed via a registered Starbucks Card through the mobile app.

How does the payment system work?

Payment is managed through registered Starbucks Cards. The feature is built into Starbucks® TH app and integrated into our Starbucks® Rewards loyalty program so customers can easily earn Stars for purchases made through Mobile Order to Table. Cards can also be reloaded in the app as necessary.

Is there an additional charge for using Mobile Order to Table?

No—You can enjoy the same pricing that you would if you made the order in store.

Will I earn Stars for purchases made through Mobile Order to Table?

Absolutely. Each order you place with Mobile Order to Table will collect Stars. You can track your Star balance and view your account information in the Starbucks® TH app for iPhone® and Android™ and online at https://www.starbuckscardth.in.th/

I have a Reward on my account – can I apply it to my order with Mobile Order to Table?

You can redeem core membership rewards in Mobile Orders include 120 Stars free beverage, Birthday beverage and Birthday cake. Rewards may be specific to menu items and product customizations.

Can I redeem multiple rewards in Mobile Order to Table?

At this time, Mobile Orders can redeem only 1 reward per bill and may be specific to menu items and product customizations.

I have my own tumbler – Can I use it for my Mobile Order to Table order and enjoy the 10 Baht discount?

All Mobile Order to Table orders will default to be served in For Here serve wares and no discount will be offered.

Can I get a refund if I decide to cancel my Mobile Order to Table order?

Once a Mobile Order has been placed, it cannot be cancelled or modified. If you aren't satisfied with the quality of your order, let us know and we'll make it right. Our barista promise is that you'll love your beverage.

Personal Data

Why does the Starbucks® TH app request my location?

Location information is used by the app to ensure you can see accurate store and menu information and use Mobile Order to Table. To learn more, visit our Privacy Policy.

When using Mobile Order to Table, how does Starbucks use my personal data?

The app will remember your most recent orders. You can decide whether you would like to receive promotional messages via email or push notifications. We do not share personal data. For further details refer to our Privacy Policy.

How secure is the information on the app?

Our customers' security is our utmost priority and we take all security concerns seriously. The company has safeguards in place to constantly monitor for fraudulent activity and we work closely with financial institutions to make sure our customers are protected.

Do I need to be connected to Wi-Fi to use Mobile Order to Table?

Yes – you need to be connected to the network to use Mobile Order to Table.